Customer Service Administrator

Teoxane Laboratories were established in Geneva, Switzerland, in 2003. They are specialized in the design and manufacturing of hyaluronic acid-based dermal fillers and dermocosmetics. Teoxane strength is to offer a global patient care. Using its products, practitioners are able to fill all kinds of wrinkles, from the finest to the deepest, to restore youthful volume to the face, and to treat the neck and décolleté, with natural results. The strength of Teoxane is also its human size and independence. Teoxane has a total freedom of thoughts, action and innovation which makes the company unique.

In the frame of the growth of our business, we are looking for a:

Customer Service Administrator
 

Key Responsibilities:

• Processing and oversight of customer orders in terms of timing, price, and quantities.
• Correctly assign offers for subsequent analysis to review ASP and profitability.
• Ensure proper processing of new customers onboarding.

• Update prices and rates in ERP and CRM and verify they are applied correctly.
• Review that customer associations and their rates have been managed correctly.
• Ensure proper management of stock in both warehouses.
• Follow up on customer deliveries and monitor the quality of the distribution service.
• Support sales representatives.

• Prepare close reporting (inventory, depreciation, sales closing, stock control across all warehouses, offer analysis and ASP check per product, invoice cost allocation).
• Prepare and execute the International Budget and forecast for the Logistics area.
• Manage internal and external audits, extracting information and explaining it to auditors.
• Control and procure packaging for order preparation.

Your profile:

• Diploma in Business Administration/Management, Customer Service, or a relevant field.
• Minimum of 5 years of experience in a similar role.
• Proactive, flexible, with excellent communication skills, strong planning and organizational abilities, a sense of responsibility, and attention to detail and quality.
• Knowledge of ERP and/or CRM systems.
• Proficiency in Excel, Word, and Outlook.
• Skilled in handling correspondence, documentation, and order/case management.
• Strong customer orientation, with the ability to handle inquiries, resolve issues, and ensure customer satisfaction.
• Fluency in English & Polish (written and spoken).

If you decide to apply for this position, you must read the Candidate Privacy Policy (Access to the link). You may exercise the various rights regarding your data described therein at any time, in accordance with the procedures set forth in it. 

TEOXANE promotes equal opportunity and places at the heart of its human resources management policy the fight against all forms of discrimination based on age, gender, origin, disability, or any other personal characteristic.