Customer Service Administrator

Teoxane Laboratories were established in Geneva, Switzerland, in 2003. They are specialized in the design and manufacturing of hyaluronic acid-based dermal fillers and dermocosmetics. Teoxane strength is to offer a global patient care. Using its products, practitioners are able to fill all kinds of wrinkles, from the finest to the deepest, to restore youthful volume to the face, and to treat the neck and décolleté, with natural results. The strength of Teoxane is also its human size and independence. Teoxane has a total freedom of thoughts, action and innovation which makes the company unique.

In the frame of the growth of our business, we are looking for a:

Customer Service Administrator
 

Summary:

Supporting customer inquiries and orders for TEOXANE products (Dermalfiller and Dermocosmetics) and preparing workshop and conference materials.

Main activities:

• Responding promptly to daily customer inquiries and provision of professional and accurate feedback.
• Providing support to existing customers via telephone and email.
• Managing the complete order process.
• Performing daily payment monitoring.
• Tracking order status and proactively updating customers (dealers) on changes.
• Handling customer complaints efficiently and professionally.
• Maintaining and updating customer and product data accurately.
• Conducting research to support business and operational needs.
• Organizing and maintaining files.
• Identifying opportunities for process improvement and proposing actionable solutions.
• Collaborating closely with all relevant departments.
• Supporting the planning for projects, congresses, and events.
• Participating in meetings, cross-functional projects, and tests.
• Contributing to general office operations and administrative tasks.

Your profile:

• At least 2 years of experience in Customer Service.
• Knowledge of SAP is an advantage.
• Good knowledge of common MS Office programs.
• Fluent German with good knowledge of English.
• A high degree of independence and organization.
• Excellent communication skills and strong team player.
• Detail-oriented with a structured mindset.
• Able to stay calm and focused under pressure.

If you decide to apply for this position, you must read the Candidate Privacy Policy (Access to the link). You may exercise the various rights regarding your data described therein at any time, in accordance with the procedures set forth in it. 

TEOXANE promotes equal opportunity and places at the heart of its human resources management policy the fight against all forms of discrimination based on age, gender, origin, disability, or any other personal characteristic.