Case Management Specialist

Teoxane Laboratories were established in Geneva, Switzerland, in 2003. They are specialized in the design and manufacturing of hyaluronic acid-based dermal fillers and dermocosmetics. Teoxane strength is to offer a global patient care. Using its products, practitioners are able to fill all kinds of wrinkles, from the finest to the deepest, to restore youthful volume to the face, and to treat the neck and décolleté, with natural results. The strength of Teoxane is also its human size and independence. Teoxane has a total freedom of thoughts, action and innovation which makes the company unique.

In the frame of the growth of our business, we are looking for a:

Case Management Specialist
 

Main activities

Complaints Management team cross functional support:

• Scientific support for the case management coordinators (medical assessment of the cases)
• Lead the case management team meetings and give feedback on detected issues with case management activities
• Perform the quality review and the medical review of the cases in the safety database
• Safety referent for signal detection activities
• Provide necessary resources to ensure all employees onboarding on complaint management
• Participate to new commers training on complaint management

Complaints Management:

• Case processing starting from receiving complaints, proceed with needed investigations, data entry and closure of the cases
• When applicable, liaise with the local KOLs for medical assistance
• Ensure appropriate use of the Teoxane safety database in compliance with international regulatory authorities
• When applicable, report to the relevant competent authorities, notified body and authorized representatives
• Perform reconciliation with local affiliates and local partners

Safety Quality system maintenance in compliance with the Medical Device Regulation (2017/745) and other international applicable regulations:

• Follow up of non-conformities and any audit findings related to the safety department
• Wherever needed participate to review and update internal safety SOPs and guidance
• Participate whenever needed to Audit including competent authorities’ audits

Your profile

• Bachelor’s degree in relevant scientific discipline e.g. Biochemistry, Microbiology, Pharmacy, Biological Sciences or Related Pharmaceutical Science
• At least 3 years of experience in medical devices or medicinal drugs environment
• Experience in safety vigilance activities and specifically in the use of a safety database
• Ability to rapidly adapt to changing environment and circumstances
• Fluency in English and French

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TEOXANE promotes equal opportunity and places at the heart of its human resources management policy the fight against all forms of discrimination based on age, gender, origin, disability, or any other personal characteristic.