Digital Workplace Support & ERP Specialist

Teoxane Laboratories were established in Geneva, Switzerland, in 2003. They are specialized in the design and manufacturing of hyaluronic acid-based dermal fillers and dermocosmetics. Teoxane strength is to offer a global patient care. Using its products, practitioners are able to fill all kinds of wrinkles, from the finest to the deepest, to restore youthful volume to the face, and to treat the neck and décolleté, with natural results. The strength of Teoxane is also its human size and independence. Teoxane has a total freedom of thoughts, action and innovation which makes the company unique.

In the frame of the growth of our business, we are looking for a:

Digital Workplace Support & ERP Specialist
 

Main activities

• Provide Level 1 IT support and operational management, as part of the global team essentially for subsidiaries.
• Collaborate with the IT teams in subs, using a clear RACI model to ensure smooth operations and shared accountability.
• Administer and optimize digital workplace tools (MS365, Active Directory, collaboration platforms), ensuring secure and integrated user experiences.
• Support and perform first-level administration and monitoring of the Magic (or equivalent such as MuleSoft…) middleware platform.
• Participate in remote configuration and management of IT assets (PCs, phones, printers, meeting rooms, tablets) for the region, on behalf of the global team.
• Lead incident and change management processes, applying ITIL best practices.
• Manage and support the ERP environment (SAP Business One) Basis (user access, technical config), including add-ons and integrations (EDI, Salesforce, Shopify, Kissflow).
• Monitor service performance (SLA, ticket volumes, major incidents) and communicate key indicators.
• Act as a reference for global IT policies, documentation, and governance.
• Propose and implement improvements to IT support processes and digital tools, ensuring compliance with security, regulatory, and cost constraints.

Your profile

• Master’s degree in Engineering, Computer Science, or equivalent university-level education.
• 5+ years of experience IT Helpdesk operations, and at least one year within ERP service management (Infor M3, MS Dynamics, SAP B1…).
• Strong knowledge of ITIL methodology; PMP certification is a plus.
• Technical expertise in SAP Business One, SQL, Windows Server, ESX, Veeam, Exchange, MS365, and network infrastructure (voice/data).
• Experience in the pharmaceutical or medical device industry is an asset.
• Fluent in English.

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TEOXANE promotes equal opportunity and places at the heart of its human resources management policy the fight against all forms of discrimination based on age, gender, origin, disability, or any other personal characteristic.