Customer Service Specialist

Teoxane Laboratories were established in Geneva, Switzerland, in 2003. They are specialized in the design and manufacturing of hyaluronic acid-based dermal fillers and dermocosmetics. Teoxane strength is to offer a global patient care. Using its products, practitioners are able to fill all kinds of wrinkles, from the finest to the deepest, to restore youthful volume to the face, and to treat the neck and décolleté, with natural results. The strength of Teoxane is also its human size and independence. Teoxane has a total freedom of thoughts, action and innovation which makes the company unique.

In the frame of the growth of our business, we are looking for a:

Customer Service Specialist
 

Start date: ASAP

This role will provide an effective customer service and office support function by assisting with and maintaining the customer database within the CRM (VEEVA), processing and verifying orders within ERP (SAP), providing general office support, and assisting with warehouse and inventory operations.

Key Responsibilities:

• Verify and process orders (including online and training orders) in line with commercial and campaign pricing conditions.
• Coordinate with the warehouse team on order distribution and process daily invoicing.
• Manage incoming customer calls and email enquiries promptly and professionally.
• Build lasting customer relationships through open, proactive communication.
• Create and maintain customer accounts in SAP and Salesforce.
• Prepare ad hoc customer reports as needed.
• Support debt collection by processing payments and performing accounts receivable reconciliation.
• Back up dispatch and warehouse operations, including pick and pack, product receiving, inventory controls and stocktakes.
• Provide business support to colleagues, greet guests and couriers, and contribute to special projects as required.
• Comply with all work, health and safety policies, take reasonable care for your own and others’ safety, and report any hazards, accidents or injuries.

Your profile:

• Minimum of 3 years of experience in customer service .
• Demonstrable experience working with SAP, Salesforce or similar ERP and CRM system.
• Strong team player with excellent communication and dedicated to delivering a positive experience through each customer interaction.
• High attention to detail and accurate data entry skills.
• Effective problem-solving skills.
• Fluency in English.

If you decide to apply for this position, you must read the Candidate Privacy Policy (Access to the link). You may exercise the various rights regarding your data described therein at any time, in accordance with the procedures set forth in it. 

TEOXANE promotes equal opportunity and places at the heart of its human resources management policy the fight against all forms of discrimination based on age, gender, origin, disability, or any other personal characteristic.